Customer Service Representative
2.
0 Dayton, NJ Dayton, NJ Full-time Full-time From $55,000 a year From $55,000 a year 3 days ago 3 days ago 3 days ago Mincing Spice Company (www.
mincing.
com) is a leading processor of spices, seeds, and aromatic herbs.
As a full-service spice company, we are dedicated to nurturing and growing relationships with our network of customers and suppliers.
Our Customer Service Department, located in Dayton, NJ, is seeking a Customer Service Representative who can provide high level customer support on product and service inquiries and activities by engaging with our customers in a positive, constructive way.
What you will do:
Provide excellent customer service by performing various functions, including, but not limited to:
- Receive sales orders by email or phone - Review, enter, and confirm order - Collaborate with other departments, as needed - Give customers timely updates on order status - Document and process customer complaint, product return or replacement - Respond in a timely manner to customer inquiries in relation to pricing, availability, packaging, or shipping - Draft correspondences, reports, Bids, and email announcements professionally and efficiently - Prepare and record contracts and balance reports - Maintain and update department records, including customer database - Be proactive and initiate follow ups - Fill in for other Customer Service Reps - Provide support to Sales Reps (sample requests, RFQs, contracts, reports, or sales orders entry) - Performs other duties as assigned Skills you bring:
- Strong organization and time management skills - Attention to detail - Ability to work independently as well as with others with minimal supervision - Excellent listening, writing and verbal communication skills - Problem solving, critical thinking, and common sense - Basic math skills - Must be willing to work flexible hours on occasion or as requested - Proficient in Excel and Word; comfortable learning technology - Education and
Experience:
- At least 1 year of experience in a customer service position - At least 2 years of college coursework - Experience with an enterprise resource planning (ERP) software and system (such as Sage) preferred Mincing Spice Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type:
Full-time Pay:
From $55,000.
00 per year
Benefits:
401(k) matching Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Ability to Relocate:
Dayton, NJ 08810:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Dayton, NJ Dayton, NJ Full-time Full-time From $55,000 a year From $55,000 a year 3 days ago 3 days ago 3 days ago Mincing Spice Company (www.
mincing.
com) is a leading processor of spices, seeds, and aromatic herbs.
As a full-service spice company, we are dedicated to nurturing and growing relationships with our network of customers and suppliers.
Our Customer Service Department, located in Dayton, NJ, is seeking a Customer Service Representative who can provide high level customer support on product and service inquiries and activities by engaging with our customers in a positive, constructive way.
What you will do:
Provide excellent customer service by performing various functions, including, but not limited to:
- Receive sales orders by email or phone - Review, enter, and confirm order - Collaborate with other departments, as needed - Give customers timely updates on order status - Document and process customer complaint, product return or replacement - Respond in a timely manner to customer inquiries in relation to pricing, availability, packaging, or shipping - Draft correspondences, reports, Bids, and email announcements professionally and efficiently - Prepare and record contracts and balance reports - Maintain and update department records, including customer database - Be proactive and initiate follow ups - Fill in for other Customer Service Reps - Provide support to Sales Reps (sample requests, RFQs, contracts, reports, or sales orders entry) - Performs other duties as assigned Skills you bring:
- Strong organization and time management skills - Attention to detail - Ability to work independently as well as with others with minimal supervision - Excellent listening, writing and verbal communication skills - Problem solving, critical thinking, and common sense - Basic math skills - Must be willing to work flexible hours on occasion or as requested - Proficient in Excel and Word; comfortable learning technology - Education and
Experience:
- At least 1 year of experience in a customer service position - At least 2 years of college coursework - Experience with an enterprise resource planning (ERP) software and system (such as Sage) preferred Mincing Spice Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type:
Full-time Pay:
From $55,000.
00 per year
Benefits:
401(k) matching Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Ability to Relocate:
Dayton, NJ 08810:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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